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New mUzima Help Feature (v2.5.0)

There are more ways you can get help how to use mUzima App: there are visual and audiovisual help contents.

Now, there is a new way how you can find help i.e you are able to ask help or report a problem via the new help dialog.

To send your message follow the steps below:

  1. To open the new help dialog,  tap on the 'Asking Help' option on the option menu.
  2. Choose the related topic (or choose 'Other'). 
  3. Write your message.
    You can describe the problem giving some pieces of information, for instance:
    • what you were doing when the problem occurred
    • what you expected to happen
    • what actually happened
  4. If you are ready to send the message, tap on the "Send" button.
    (You can withdraw your message by tapping on the 'Cancel' button.)
  5. After clicking on the 'Send' button, the application tries to open an email client.
    For example gmail app will be opened and the you can send your message by clicking on the send email button.

   

mUzima Feedback Feature (v2.5.0)

The new feedback feature gives you the opportunity to share your experience about mUzima App.

To send your feedback message:

  1. To open the new help dialog, tap on the 'Send Feedback' option on the option menu.
  2. You can rate the application by tapping on the stars. 
  3. Write your message.
  4. If you are ready to send the message, tap on the "Send" button. 
    (You can withdraw your message with tapping on the 'Cancel' button.)
  5. After clicking on the 'Send' button, the application tries to open an email client. 
    For example gmail app will be opened and the you can send your message by clicking on the send email button.

   

Integration of YouTube API for mUzima Tutorials Feature (v2.5.0)

There is an improvement on how you can watch mUzima tutorial videos, now you can watch them without leaving the app.

 You can reach the tutorial videos as before:

  1. Open the Help center page from the option menu by tapping on the Help menu item.
  2. Open the mUzima Video Links menu.
  3. Choose a video content you would like to watch by tapping on its name. The video will load and start playing automatically.

   

If you use Android version 4.4.2 and there is no YouTube APP on the device you use, to watch the video contents you will be redirected to youtube.

Reaching Help center from the login page (v2.5.0)

You can reach help contents (visual and audiovisual) without logging in. 

To open the Help center page without logging in, tap on the 'Help Center' link on the login page.

    


 


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